Dear customers, we would like to draw your attention to follow up on updates as there are always changes
Terms and Conditions
Updates to the mentioned terms and conditions change, so we invite our dear customers to review this page periodically.
Prices and products policy
All prices on the website include 15% value added tax.
Products will always be available while stocks last.
Prices and special offers are changed from time to time as necessary.
Changes in price will not affect any order that has been placed.
If the price paid is higher than the actual price of the product, the difference will be refunded to the customer.
paying off
We currently accept the following payment methods: Mada, Visa and MasterCard
The customer undertakes that he is authorized to pay using the payment methods mentioned above, and we reserve the right to refuse orders without obligation to him when we believe that payments are not permitted, or that the payment method is invalid.
Refund cancellation policy
The money will be refunded within 15 working days with the same original payment method or through bank transfer, and the customer must inform us within a maximum period of 24 hours.
Exchange and return policy
In general, any product is not allowed to be returned except in the following cases:
- The product is defective or has expired.
- The product was shipped to an incorrect address.
- The product is damaged due to shipping, and communication must be within 24 hours from the date of receipt of the shipment by the customer, provided that the damage is explained through a picture sent to customer service attached to the order number, and that is only through
Email [email protected] or via WhatsApp for website orders at 966555805400
For the safety of our customers, most of our products are very sensitive and cannot be replaced after they are received by the customer. We will compensate with a new order if any error occurs.
The customer has no right to claim anything if more than 24 hours have passed from the time of receipt.
Special customer requests
The order data and specifications are the responsibility of the customer, and Al Mahawi Sweets does not bear any responsibility as a result of an error contained therein.
Requests are subject to our acceptance after reviewing the data specified by the customer, which we may not grant according to our own discretion, such as offensive statements and others.
Al Mahawi Sweets has the right to use the sample or photo of the order in its headquarters, publications, and advertisements.
Shipping and delivery
Orders are shipped through well-known shipping companies.
All orders are shipped carefully to reach you with the best quality.
Health and food
All products may contain allergens.
Intellectual property rights
The contents of the Al-Mahawi Sweets website do not grant any copyright, trademark, design, or other intellectual property rights related to the content, such as designs, logos, and image rights.